At Textila Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund, please ensure that:
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You have the receipt or proof of purchase.
2. Refund Process
- Return Request: Contact us within 3 days of receiving your order to request a return. Please provide your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our refund criteria.
- Refund Approval: If your return is approved, we will process your refund. A credit will be applied to your original method of payment within 7 days.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Sale items (if applicable)
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
4. Exchanges
If you received a defective or damaged item, please contact us to arrange an exchange. We will cover the cost of return shipping for exchanges due to defects or damages.
5. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at info@textilastores.com.
6. Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: info@textilastores.com
Thank you for shopping with Textila Store. We appreciate your business.